Mugahinga Park View Hotel – Kisoro, Uganda
Effective Date: 03 January 2026
Mugahinga Park View Hotel (“the Hotel”, “we”, “our”, or “us”) is committed to protecting the privacy of our guests, visitors, and website users. This Privacy Policy is issued in accordance with the Uganda Data Protection and Privacy Act, 2019, and explains how we lawfully collect, use, disclose, store, and protect personal data.
1. Data Controller
For purposes of the Uganda Data Protection and Privacy Act, 2019, Mugahinga Park View Hotel is the Data Controller of your personal data.
Contact Details:
📍 Mugahinga Park View Hotel, Kisoro District, Uganda
📞+256 766 217 781
📧 info@mugahingaparkviewhotel.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Guest and Booking Information
- Full name
- Phone number and email address
- Nationality and country of residence
- Identification details (passport or National ID, where required by law)
- Booking details, length of stay, room type
- Payment and billing information
b) Website and Technical Data
- IP address
- Browser and device information
- Website usage data through cookies or analytics tools
3. Lawful Basis for Processing Personal Data
We collect and process personal data only where permitted under the Act, based on one or more of the following lawful grounds:
- Consent provided by you
- Performance of a contract, such as processing hotel reservations
- Compliance with legal obligations, including hospitality and security laws
- Legitimate interests of the Hotel, such as improving services and ensuring guest safety
4. How We Use Personal Data
Your personal data is used to:
- Process reservations, payments, and guest services
- Communicate with you regarding bookings, inquiries, or special requests
- Meet legal, regulatory, and security requirements
- Improve our services, facilities, and website functionality
- Protect the safety, rights, and property of our guests and staff
5. Consent
Where required, we obtain your explicit consent before collecting or processing personal data. You may withdraw your consent at any time by contacting us, subject to legal and contractual limitations.
6. Sharing and Disclosure of Personal Data
We do not sell or trade your personal data.
Your data may be shared only with:
- Authorized staff of the Hotel
- Trusted third-party service providers (booking platforms, payment processors)
- Government authorities or law enforcement agencies where required by law
All third parties are required to process personal data in compliance with applicable data protection laws.
7. Cross-Border Transfer of Data
Where personal data is transferred outside Uganda (for example through international booking platforms), we ensure that:
- Adequate data protection safeguards are in place; and
- Transfers comply with the Uganda Data Protection and Privacy Act, 2019.
8. Data Security Measures
We implement appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss, misuse, or disclosure
- Alteration or destruction
Access to personal data is restricted to authorized personnel only.
9. Data Retention
Personal data is retained only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes or enforce Hotel policies
When no longer required, data is securely deleted or anonymized.
10. Rights of Data Subjects
Under the Uganda Data Protection and Privacy Act, 2019, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion or restriction of processing (where applicable)
- Object to processing based on legitimate interests
- Withdraw consent at any time
Requests may be made by contacting us using the details provided above.
11. Cookies and Tracking Technologies
Our website may use cookies to improve user experience and analyze website traffic. You may disable cookies through your browser settings, though some website features may not function properly.
12. Children’s Personal Data
We do not knowingly collect personal data from children without consent from a parent or legal guardian, in accordance with the law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on our website with an updated effective date.
14. Complaints
If you believe your data protection rights have been violated, you may contact us directly. You also have the right to lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda.